Refund policy

Last updated: October 12, 2026

F.A.T.T — Fly All The Time products are made to order. Please check the product description, size chart, color, and delivery address before placing an order.

Damaged, defective, or incorrect items

If your item arrives damaged, has a manufacturing defect, or is not the item you ordered, email Flyallthetimellc@gmail.com as soon as possible and within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. For a printing issue, include a photo showing the full design.

After reviewing your claim, we will arrange an approved replacement at no additional cost or a refund for the affected item, including its applicable shipping charge. There is no restocking fee or return-shipping charge for an approved defect or incorrect-item claim, and you do not need to return a damaged or defective item unless we first provide instructions and cover any required return costs.

Changes of mind and sizing

Because each item is made for your order, we do not offer discretionary returns or exchanges for a change of mind, a size or color selected incorrectly, or an item you no longer want. This does not affect your rights when an item is defective, incorrect, or otherwise covered by applicable consumer law.

Cancellations and order changes

Contact us immediately if you need to change or cancel an order. We can only confirm a change or cancellation if production has not begun. If we approve a cancellation, we will refund the canceled items and any associated shipping charges.

Missing deliveries

If tracking shows a delivery problem or your order has not arrived by its estimated delivery date, contact us promptly. We will investigate with our production partner and carrier and arrange the appropriate resolution. Please verify your delivery address at checkout and notify us immediately of any error.

Refund timing

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. If you have not received an approved refund after that time, contact us so we can check its status.

Your statutory rights

This policy does not limit any cancellation, return, refund, or other rights that apply under the consumer laws where you live. Contact us if you wish to exercise an applicable statutory right.